VPiX Atlanta Affiliate

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You have Questions, we have Answers.

If you have any questions not listed below, please feel free to contact us and we will attend to your query within (1) working day.

Common Questions

  • How do I run my VPiX tours on an iPad or Laptop?
    You will need the auto-launch drivers for Macintosh laptops and the Windows auto-launch drivers for PCs and laptops. You do not need them if viewing on an Android tablet or an iPad. You will need a mini USB jump drive with a lightning (male) tab to copy your VPiX tour. You can use Safari, Chrome or Firefox to open the tour.html file. The VPiX tour will run and play as if it is hosted.
  • What’s the turnaround time for my project?
    Average turn around for most jobs is 7 - 14 days. It depends on the size of your property, vacation rental, restaurant, business or hotel. We are capable of producing 15 - 18 panoramas on site and up to 35 still photos in a single 8-hour photo session.
  • What do I need to do before you come to photograph our place or business?
    Aside from an aerial video or tour, your place or business should be clean and clutter-free as possible. If this is a shoot for a vacation rental or home, the place should be showroom-ready. For restaurants, it’s a good idea to shoot when business is closed so we do not have people in the panorama, video or photos.
  • Do you charge for travel?
    If the shoot is in or around the Pretoria area, we do not typically charge for travel. If the shoot is outside Pretoria, then travel costs are added as we are based in Pretoria. Please contact us for a quote.
  • Is there a service fee for hosting?
    YES. Thanks to our affiliation with VPiX USA and Rackspace, we have access to 76 content management specialists, 36 DevOps engineers and 100+ E-commerce specialists. Don’t risk your company’s reputation or 360 business project on a group of freelancers working out of a garage. Contact us for a free, no-obligation brain storm and consultation on your project.
  • I have a special project need for a 360 app or 360 website. Can you help me?
    YES. Thanks to our affiliation with VPiX USA and Rackspace, we have access to 76 content management specialists, 36 DevOps engineers and 100+ E-commerce specialists. Don’t risk your company’s reputation or 360 business project on a group of freelances working out of a garage. Contact us for a free, no-obligation brain storm and consultation on your project.

Common Questions

  • How long do you need to capture 360’s of my place or business?
    Time on site will be dependent on what kind of service you ordered. Shooting a panorama (bracketed) will take about 15 - 20 minutes per view. If you ordered 7 panoramas, it’s a good idea to allow 20 minutes each. Meaning we’re on-site for 7 x 20 minutes or 2.5 hours.
  • How much are add-ons for 360 Photography?
    Please click the INSTANT QUOTE button to get a price for your 360 project and select the options you want.
  • Do I own the rights to the Virtual Tour?
    YES. All photography belongs to the customer once we are paid.
  • How is the virtual tour delivered?
    We email you a VPiX Weblink. You can copy that link and paste into your Facebook posts, blogs or your website.
  • How do I put the Virtual Tour into my website?
    The virtual tour link acts the same as a youtube link, you simply have your web developer copy and paste the link into your web pages just like they would a video and it's ready to go. We can even provide the special code for embedding the 360 tour to play live within your site. 
  • How do I put the Virtual Tour into my social media?
    The virtual tour link acts the same as a youtube link with social media, you simply copy and paste the link into your web pages just like you would a video. For facebook, it even creates a thumbnail with a play button just like it would for a video link.
  • Can I host the 360 Virtual Tour on my own server?
    "Yes, we can export the tours to your own server. It is a one time cost of $89 to register your domain (you can upload as many tours as you want to that domain once registered). The only catch is that once we export your tour we cannot make changes to it so if any changes are needed in the future we have to re-export and resend it to you,"
  • What is the VPiX Cloud?
    All 360 content is built and hosted on the VPiX 360 cloud. It is a proprietary and world’s most widely used platform to create, host and deliver 360 content for Macintosh, PCs, tablets, smart phones and many other wireless devices.
  • Can I add sound to my Virtual Tour?
    Yes you can add sound to your Virtual Tour.
  • How does a floor plan work on a 360 Tour?
    Either a floor plan of the property is provided to VIP from the client or a floor plan is made by one of this VIP photographers by measuring and creating the floor plan using special software. The floor plan is then loaded into the virtual 360 tour where it can be shown on the left side of the screen well viewing the tour. Interactive 3-D pushpins can be put into all rooms on the floor plan that have a virtual tour associated with it, when the viewer clicks the push pin it will take them to the corresponding room within the virtual tour.
  • Can I receive my 360 tour analytics?
    Yes, not only can we provide your analytics for your virtual tour, but we can activate your email address with special permission to your individual virtual tours analytics that you can access it anytime and check your views and tour statistics.
  • What is a virtual tour map?
    A tour map is a list of all the panoramas within each virtual tour that you can categorize and use as a navigational tool when moving through the virtual tour.
  • Can I embed a video into my Virtual Tour?
    Yes, currently you can embed video into your virtual tour an Iframe with specific dimensions. Soon it will have the ability to embed the video as HTML5 so that they will resize to fit any screen.
  • Can I create a custom URL on my 360 Tour?
    Yes there are two ways to create a custom URL. The first way is to export the tour to your own server in which you can have a completely custom URL (see exporting tours) and the second way gives you a half customizable URL. It will read as www.vpix.net/YOURTOURNAME

Common Questions